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A Cloud Competence Center of Excellence with XLA as its foundation
During this webinar, we will show how we tackled this together with Berenschot by establishing a Cloud Competence Center: a central approach for cost control, governance, and continuous improvement.
59
minuten
5
sprekers
Webinar terugkijken
About the webinar
On Thursday, February 12 , Bizure, TeamValue and Berenschot are organizing an exclusive webinar on a common cloud challenge: how do you maintain control over cloud costs, governance, and ownership in a rapidly growing Azure environment?
At Berenschot, cloud costs were scattered across the organization. Disconnected initiatives, unclear ownership, and limited insight into who was using which cloud resources made management difficult. Sound familiar?
During this webinar, we will show how we tackled this together with Berenschot by establishing a Cloud Competence Center: a central approach for cost control, governance, and continuous improvement.
In doing so, we not only restored cost insight but also structurally strengthened the Azure environment with clear frameworks, improved ownership, and sustainable quality enhancements.
Concrete results at Berenschot
- Insight into Azure costs, broken down by solution, business unit, and department
- Azure compliance increased from 47% to 87%
- A stronger and more manageable Azure environment
- Clear ownership in the development and management process
- More internal cloud knowledge and less reliance on external parties
What you can expect:
- The building blocks of a successful Cloud Competence Center
- Our approach in practice: including pitfalls and lessons learned
- How XLA management drives value, not just uptime
- Practical tools to get started with this in your own organization tomorrow
What Berenschot shares during this webinar
Berenschot will answer these questions, including:
- Why did they partner with Bizure and TeamValue?
- Why is XLA a better fit than a traditional SLA?
- What convinced Berenschot to work with a Trusted Advisor?
- What level of commitment does that entail in practice (hours, roles, responsibilities)?
- How does the interplay with daily operations work?
- What would the impact have been if Berenschot had not had a Trusted Advisor?
- How do we jointly set up processes, stakeholder management, and planning?
Over de sprekers
Joris Willemse
ICT Manager Berenschot
Joris is een gedreven ICT Manager met ruime ervaring in het aansturen van teams en het realiseren van resultaatgerichte oplossingen. In dit webinar geeft hij – als klant – een uniek kijkje achter de schermen van de samenwerking tussen Berenschot, Bizure en TeamValue.
Thomas van Biemen
Teamlead Digital Berenschot
Thomas is Managing Consultant en Teamlead Digital bij Berenschot. Naast zijn werk als consultant zet hij zich intern in voor het verbeteren van processen. Vanuit zijn rol als Teamlead Digital ontwerpt, ontwikkelt en beheert hij samen met zijn team innovatieve digitale oplossingen voor opdrachtgevers door heel Nederland.
Christian Sinke
Host van het webinar
Christian leidt hij het rondetafelgesprek en zorgt ervoor dat alle relevante onderwerpen aan bod komen. Met zijn kritische vragen haalt hij het échte verhaal boven tafel, zodat jij als kijker waardevolle inzichten krijgt.
Marco van der Steijle
Service Delivery Manager Bizure
Marco is medeoprichter van Bizure en heeft jarenlange ervaring in het optimaliseren van IT-diensten. Tijdens het webinar deelt hij zijn visie op Modern Service Management en legt uit hoe XLA-beheer organisaties helpt om niet alleen processen, maar vooral gebruikerservaring naar een hoger niveau te tillen.
Joost-Jan Huls
Trusted Advisor TeamValue
Joost-Jan is Principal Cloud Consultant en fungeert als strategisch sparringpartner voor organisaties. Hij helpt klanten bij het realiseren van hun cloudambities door KPI’s en roadmaps concreet en haalbaar te maken. In het webinar vertelt hij hoe je technologie inzet om businesswaarde te creëren.
Dit wil je weten
Frequently asked questions
Wat is een Cloud Competence Center of Excellence?
Een Cloud Competence Center of Excellence is het centrale team dat richting geeft aan alles wat met cloud te maken heeft. Het zorgt voor duidelijke verantwoordelijkheden, vaste standaarden, beter kosteninzicht en een veilige, goed beheerde Azure‑omgeving. Zo werkt iedereen op dezelfde manier en voorkom je versnippering.
What is eXperience Level Agreement (XLA)?
An XLA (eXperience Level Agreement) is a modern addition to traditional SLAs. Where an SLA focuses on technical performance such as uptime and response times, an XLA focuses on the user experience. It measures how the service is experienced:
- Is communication clear and timely?
- Are problems resolved quickly and properly?
- Does the customer feel unburdened?
At Bizure, XLA is the core of Modern Service Management. It ensures that IT not only functions, but also adds value and creates trust. The goal is a collaboration where customer experience is just as important as technology.
What is the difference between an SLA and an XLA?
- SLA (Service Level Agreement):
Focuses on technical performance such as uptime, response times, and availability. It measures whether systems work according to agreed standards, but says little about how the service is experienced. - XLA (eXperience Level Agreement):
Emphasizes user experience. It measures how customers experience collaboration and support: communication, speed of problem solving and a sense of relief.
In short: SLA = what works technically, XLA = how does it feel for the user. At Bizure, XLA complements SLA so that IT not only works, but also adds value and creates trust.
What is Modern Service Management?
Modern Service Management at Bizure is a proactive approach to IT management that goes beyond traditional SLAs. It's about value, user experience, and continuous improvement. Bizure combines cloud technology (Azure), DevOps principles, and Infrastructure as Code to provide a secure, scalable and future-proof environment.
Key elements include:
- eXperience Level Agreement (XLA): focus on experience instead of just technical KPIs.
- Proactive optimization: monthly improvements in security, costs, quality and resiliency.
- Golden Path Framework: a uniform way of working that brings business and IT together.
The goal? Rest in the operation, control over costs and an IT environment that continuously adds value.
